Last Updated: March 2026
Toler's Cleaning Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at tolerscleaningservices.com, use our chatbot, or engage our services. Please read this policy carefully. By using our website or services, you agree to the terms described below.
1. Information We Collect
We may collect the following types of information:
Information You Provide Directly
- Contact information: Name, email address, phone number, and street address when you fill out our quote request form, contact form, or communicate with us by phone.
- Service details: Descriptions of the services you are requesting, property details, scheduling preferences, and any photos you submit.
- Payment information: Credit or debit card details processed securely through Stripe. We do not store your full card number on our servers.
- Chatbot conversations: Messages you send through our on-site chat widget.
Information Collected Automatically
- Device and browser data: IP address, browser type, operating system, and screen resolution.
- Usage data: Pages visited, time spent on each page, and referring URLs.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery: To schedule, perform, and follow up on cleaning services you request.
- Communication: To respond to your inquiries, send appointment confirmations, and provide service updates.
- Billing and payments: To process subscription payments and one-time service charges via Stripe.
- Improving our services: To understand how visitors use our website so we can improve content, layout, and user experience.
- Legal compliance: To comply with applicable laws, regulations, and legal processes.
3. Automated Communications
When you provide your email address through our quote request form, you may receive automated follow-up emails related to your inquiry. These may include:
- Quote request confirmations
- Service reminders and seasonal updates
- Follow-up messages if your form was not completed
- Review requests after service completion
Every automated email includes an unsubscribe link. You can opt out of all automated email communications at any time by clicking the unsubscribe link in any email or by contacting us at (919) 915-3496.
SMS Communications
If you provide your phone number and check the SMS consent box on our quote form, you may receive automated text messages related to your service request. These may include:
- Booking confirmations
- Service follow-ups and review requests
- Quote follow-up reminders
Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP to any message. Reply HELP for assistance. We will not send SMS messages without your explicit consent.
4. Third-Party Services
We use the following third-party services to operate our business. Each has its own privacy policy governing how it handles your data:
- Stripe — Payment processing. Stripe handles all credit card data securely under PCI-DSS compliance. Stripe Privacy Policy
- Vercel — Website hosting and delivery. Vercel Privacy Policy
- Resend — Transactional and automated email delivery. Resend Privacy Policy
- Twilio — SMS messaging delivery for service-related text messages you have opted into. Twilio Privacy Policy
- n8n (self-hosted) — Powers our chatbot widget and automated workflows. Chat messages and lead data are processed on our own infrastructure and are not shared with third parties.
5. Cookies and Tracking
Our website uses minimal cookies and does not employ third-party analytics trackers or advertising pixels. We may use essential cookies required for the website to function properly, such as remembering chatbot session state. We do not sell your data to advertisers or data brokers.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- HTTPS encryption for all website traffic.
- Secure payment processing through Stripe (PCI-DSS compliant).
- Access controls limiting who can view customer data within our organization.
- Regular review of our security practices.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information.
- Deletion: You may request that we delete your personal data, subject to legal obligations we may have to retain certain records.
- Opt-out: You may opt out of receiving promotional communications from us by contacting us directly.
To exercise any of these rights, please contact us using the information below.
8. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Phone: (919) 915-3496
- Website: tolerscleaningservices.com
- Location: Princeton, NC 27569
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.